Welcome to the Snapshots Help Desk!

Knowledge Base

  1. Getting Started 

    1. What is Snapshots?
    2. Who is Snapshots for?
    3. Can I watermark my images?
    4. Do I keep the copyrights to my photos?
    5. Do I have to download anything to use Snapshots?
  2. Web - 1.0 Dashboard 

    1. What is my photographer dashboard?
    2. What Snapshots photographer plans do you offer?
    3. How are my images stored?
    4. How do I know which Snapshots plan I have?
    5. How do I know how much available storage I have left?
  3. Web - 2.0 Events 

    1. How do I create an event?
    2. How many events can I create?
    3. Do events expire?
    4. What is an event code?
    5. How do I upload images to an event?
  4. Web - 2.1 Events - My Collection 

    1. What is an event collection?
    2. Can I organize the images in an event collection?
    3. Can I tag my images for categorization?
    4. How can I edit the event information for a collection?
  5. Web - 2.2 Events - Web, App, & TV 

    1. What is the Web, App, & TV tab?
    2. How do I add photos to the Web, App, & TV tab?
    3. Can I add a caption to an image in the Web, App, & TV tab?
    4. Can I organize the images in the Web, App, & TV tab?
    5. Can I view images in Web, App, & TV based on my categorized tags?
  6. Web - 3.0 Selling Prints 

    1. Where can I sell my prints?
    2. How can I sell my prints?
    3. How do I set up my Stripe account?
    4. Will my images automatically be available for purchase?
    5. How can I select which products I want available for purchase?
  7. Web - 4.0 Orders  

    1. How do I collect the proceeds from my print sales?
    2. Who provides print fulfillment?
    3. Do you make commission from my print sales?
    4. Do I pay for shipping on print fulfillment?
    5. What countries do you ship to?
  8. Web - 5.0 Proofing 

    1. What is proofing?
    2. Can photographers self-fulfill orders within Snapshots?
    3. How do I add images to a proofing gallery?
    4. How do I remove images from a proofing gallery?
    5. Can I organize images in a proofing gallery?
  9. Web - 6.0 Account 

    1. Can I add a watermark for all of my images?
    2. What if I don't want a watermark on my images?
    3. Can I change my login e-mail?
    4. Can I change my login password?
    5. How can I add or update my business contact info?
  10. Web - 7.0 Vendor Gallery 

    1. What is the vendor gallery?
    2. How can I add images to the vendor gallery?
    3. How can I remove images from the vendor gallery?
    4. Can I organize images in the vendor gallery?
    5. Can I view images in Vendor Gallery based on my categorized tags?
  11. App 

    1. How can I download the mobile Snapshots app?
    2. Is it free?
    3. What devices will the Snapshots mobile app work on?
    4. What if I have an Android or Windows device?
    5. Do I have to use the mobile Snapshots app?
  12. Apple TV 

    1. What is Snapshots TV?
    2. Is it free?
    3. What generation Apple TV is needed to download Snapshots TV?
    4. Do I need a pre-existing Snapshots account to download Snapshots TV?
    5. Do I need to submit an event code to view an event?
  13. Photographer Suggestions 

    1. Should I encourage clients and guests to use the Snapshots mobile app?
    2. How can I ensure clients and guests have the correct event code ahead of time?
    3. Should I pre-download existing images such as engagement photos to an event gallery?
    4. How can I use Snapshots as a marketing tool?
    5. How can I use Snapshots TV in my business workflow?
  14. Clients/Guests - General  

    1. I want to use Snapshots at my event. What do I need to do?
    2. What if I don’t have a professional photographer yet?
    3. I was invited to an event using Snapshots. Now what?
    4. What if I don’t have an iPhone or iPad?
    5. How can I order prints from an event I was invited to?
  15. Clients/Guests - App 

    1. What territories is Snapshots available in?
    2. How can I download the Snapshots mobile app?
    3. How can I create a Snapshots account (as an event guest)?
    4. How can I enter an event code on the Snapshots app?
    5. What if I haven’t recieved an event code for an event?
  16. Client/Guests - Print Fulfillment 

    1. Can I order prints through the Snapshots app?
    2. Can I order prints through the Snapshots web gallery?
    3. Can I buy guest photos through the Snapshots app?
    4. Do I get a receipt with my purchase?
    5. Is there an order minimum?
  17. Clients/Guests - Proofing 

    1. How can I view my proofing gallery?
    2. How can I view an image larger?
    3. How can I approve an image?
    4. What does approving an image mean?
    5. Can I make changes to my approved selection?
  18. Clients/Guests - Vendor Gallery 

    1. How can I view a vendor gallery?
    2. How can I download images from the vendor gallery?
  19. All articles 

    1. What is my photographer dashboard?
    2. What is an event collection?
    3. How do I create an event?
    4. What is proofing?
    5. Should I encourage clients and guests to use the Snapshots mobile app?
    195 articles 

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