Welcome to the Snapshots Help Desk!

Suggestions or Ideas? We value your opinion! 

Top ideas from the community (1 ideas)

Recently updated ideas

Knowledge Base

  1. 0.0 General Questions 

    1. What is Snapshots?
    2. What type of plans do you offer?
    3. Am I required to download software in order to use Snapshots?
    4. What browsers does Snapshots support?
    5. How do I sign up for Snapshots?
  2. 1.0 Creating Events 

    1. How do I create an event?
    2. How many events can I create?
    3. Do events expire?
    4. Can I password protect events and make the private?
    5. Can I change an event's information after it has been created?
  3. 2.0 Uploading Photos 

    1. How do I upload my photos?
    2. Are there limitations to file size and file type?
    3. Can I upload multiple photos at once?
    4. Can I upload photos from mobile devices?
    5. Can I watermark my photos?
  4. 3.0 Managing Your Photo Collection 

    1. What is the difference between "My Photos" and "Guest Photos"?
    2. How do I view a photo I've uploaded?
    3. How do I view a photo a guest has uploaded?
    4. Can I tag photos to group them?
    5. How do I search for a tagged photo?
  5. 4.0 Event Gallery 

    1. How do I add photos to the gallery?
    2. Can I rearrange the photos after they've been uploaded?
    3. Can I view my photos based on categorized tags?
    4. How do I remove photos from the gallery?
    5. Can I add a caption to photos in the gallery?
  6. 5.0 Proofing Gallery 

    1. How do I add photos to a proofing gallery?
    2. Can I rearrange photos in a proofing gallery?
    3. Can I view photos based on categorized tags?
    4. How do I remove photos from a proofing gallery?
    5. How do I invite clients to proof their photos?
  7. 6.0 Vendor Gallery 

    1. How do I add photos to a vendor gallery?
    2. Can I rearrange photos in a proofing gallery?
    3. Can I view photos based on categorized tags?
    4. How do I remove photos from a vendor gallery?
    5. How do I invite vendors to a vendor gallery?
  8. 7.0 Account and Billing 

    1. How can I upgrade my account?
    2. How can I cancel my Snapshots subscription?
    3. Can I change the credit card I have on file?
    4. When will my credit card be charged?
  9. 8.0 Storefront 

    1. Who fulfills print orders?
    2. Are there commission charges?
    3. Who pays for shipping on orders placed?
    4. How is sales tax determined?
    5. How do I collect the proceeeds from my print sales?
  10. 9.0 Selling Photos 

    1. How do I sell my photos?
    2. Where can I sell my photos?
    3. What are Price Sheets?
    4. Can I set my own prices?
    5. What is default pricing?
  11. 10.0 Snapshots App 

    1. What platforms is the Snapshots app available on?
    2. Where can I download the Snapshots App?
    3. Is the Snapshots App free?
    4. Do I have to use the Snapshots App?
    5. How do I log in to the Snapshots App?
  12. 11.0 Snapshots TV 

    1. What platforms is Snapshots TV available on?
    2. Where can I download the Snapshots TV app?
    3. It is free?
    4. Do I need a Snapshots acount to use Snapshots TV?
    5. How do I link my Snapshots account to Snapshots TV?
  13. Clients/Guests - General 

    1. I was invited to an event using Snapshots. Now what?
    2. What if I don't have an iPhone or iPad?
    3. How can I order prints from an event I was invited to?
    4. Can I purchase photos shot by guests in Snapshots?
    5. How can I share photos from an event gallery?
  14. Clients/Guests - App 

    1. What territories is Snapshots available in?
    2. Where can I download the Snapshots App?
    3. How do I create a Snapshots account?
    4. What is an event code and where do I enter it?
    5. What if I haven’t recieved an event code for an event?
  15. Clients/Guests - Print Fulfillment 

    1. Can I order prints through the Snapshots App? If so, how?
    2. Can I order prints through the event's web gallery on Snapshots? If so, how?
    3. Can guest photos be purchased?
    4. Is there and order minimum?
    5. Will I receive a receipt with my purchase?
  16. Clients/Guests - Proofing 

    1. How can I view my proofing gallery?
    2. How can I view a larger version of the photo?
    3. What does favoriting photos mean?
    4. How can I favorite photos?
    5. How can I review photos I've favorited?
  17. Clients/Guests - Vendor Gallery 

    1. How can I view a vendor gallery?
    2. How can I download photos from a vendor gallery?
  18. Videos 

    1. Lessons Library
  19. All articles 

    1. What is Snapshots?
    2. How do I create an event?
    3. How do I upload my photos?
    4. What is the difference between "My Photos" and "Guest Photos"?
    5. How do I add photos to the gallery?
    174 articles 

Feedback and Knowledge Base